The saga continues on the Home Depot, hardwood floor gig. But, now we’re getting somewhere… This arrived in my Inbox the other day:
Dear Mr. Wolf,
Thank you for your e-mail of August 10th.
We have added your latest comments to the information you previously provided to us. At the same time we have contacted the Escalation Team assisting with the review of your concerns and requested they contact you as soon as possible.
Please be assured that your experience is not typical of our usual high quality of service. Your patronage is important to us. We would never intentionally jeopardize that relationship.
Customer Care Department
… “not typical of our usual high quality of service.” Really?! It’s become pretty typical to me. But, I digress. After playing phone tag with their “escalation representative” for two weeks plus, the guy finally calls me at work today. He gives the “normal” schpiel of blah, blah, blah and finally ends it all with offering me a $200 gift card. This is nice — and, yes, it makes me a lot more content with Home Depot, but I stressed that while even though the compensation is nice that they seriously look into why the local Savannah store(s) have provided me with nothing more than shit service. I’m not sure where this leaves me with Home Depot. This is the second time that I have and issue with them — and the second time I’ve gotten monetary compensation. Maybe I shouldn’t look into going elsewhere. Maybe I can just count on having them screw up and get these nice discounts in return. We’ll see…