Okay, add Savannah Water & Sewer to the hate list — they’re just another company that goes out of their way to shows who cares least. I call last Friday to get some answers to some billing related shit, you know. Okay… it is 4:50 and they close at 5:00, but that does leave me with 10 minutes of “We’re Open.” Well, phone rings a couple of times. Some chick picks up…

(background vocals) … yeah, he said that too. But, yeah, I’m still not sure what I’m doing tonight. . . (click)

COME ON! WHAT?!? You hang up on me! Okay. Now I’m pissed. Call back. Let is ring twenty or so times. They’re getting serious about making sure they’re not taking anymore calls with only 8 minutes to go before quittin’ time on Friday. Well, not with the Kid on the case. RING, RING! Then what?! Chick picks the phone up and is like, “Hello?!” WHAT?! What happened to “Hello. Thank you for calling the City of Savannah, Water & Sewer.” So, I say, “I have some billing related questions.”

Let me transfer you to the proper department. (click)

Okay. Now being pissed has turned into downright hate. Of course, I’m calling back on that shit. Again, let it ring twenty times. Chick picks the phone up and hangs it right back up again!

So, okay, you got one over on me this time “Little Miss Hang Up”. Savor the flavor. And, you wonder why I complain about customer service so much…

The saga continues on the Home Depot, hardwood floor gig. But, now we’re getting somewhere… This arrived in my Inbox the other day:

Dear Mr. Wolf,

Thank you for your e-mail of August 10th.

We have added your latest comments to the information you previously provided to us. At the same time we have contacted the Escalation Team assisting with the review of your concerns and requested they contact you as soon as possible.

Please be assured that your experience is not typical of our usual high quality of service. Your patronage is important to us. We would never intentionally jeopardize that relationship.

Regards,

Damien
Customer Care Department
homedepot.com

… “not typical of our usual high quality of service.” Really?! It’s become pretty typical to me. But, I digress. After playing phone tag with their “escalation representative” for two weeks plus, the guy finally calls me at work today. He gives the “normal” schpiel of blah, blah, blah and finally ends it all with offering me a $200 gift card. This is nice — and, yes, it makes me a lot more content with Home Depot, but I stressed that while even though the compensation is nice that they seriously look into why the local Savannah store(s) have provided me with nothing more than shit service. I’m not sure where this leaves me with Home Depot. This is the second time that I have and issue with them — and the second time I’ve gotten monetary compensation. Maybe I shouldn’t look into going elsewhere. Maybe I can just count on having them screw up and get these nice discounts in return. We’ll see…

Home Depot is the most disorganized, worthless, waste of a company I have ever seen. I’ve given them the benefit of the doubt over the years — even though they have screwed me on several occasions. But, now. . . I’ve had it. I’ve been screwed for the last time. Lowe’s, here I come! First, I had one of their reps yell at me and snatch the keys back to a truck I rented — because I didn’t buy $200 worth of stuff first! I rented a truck from Home Depot from 3 other stores and never had to buy anything! What’s that all about?!? There is nothing in the contract that says you need to buy anything! Then, I contracted with them to get a hard wood floor put in. They said it would take 2-3 weeks. Two and half months later, the job is finally done, but only because I put hours of my own time into managing the project for them. Glad I went to Home Depot to save me all that time and potential heart-ache. NOT! After bitchin’ repeatedly for someone to call me and explain what happened, they finally escalated the issue to Home Depot HQ. Some guy has been calling me at home every other day, knowing I’m not there, refusing to call me on the cell number I provided for him. Every time I try to call him, guess what?!? I get his voice mail. I give up… Home Depot will never get another cent from me. And, I’ll be cursing their name to every other random person I see on the street!